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Fees and Insurance

Fees & Insurance FAQ

At Healing Springs Wellness Center, we’re committed to transparency and compassionate care. Below you’ll find answers to the most common questions about fees, insurance, and payment options.

We accept insurance for mental health therapy services only, including:

  • Individual Therapy
  • EMDR Therapy
  • Trauma-Focused Care
  • Anxiety & Depression Treatment
  • CBT, DBT, IFS & Other Evidence-Based Modalities

Insurance Plans We Accept:
(Not all clinicians accept every plan.)

  • Anthem Blue Cross Blue Shield
  • Cigna
  • Aetna
  • Husky
  • Magellan
  • United Healthcare
  • Optum

We encourage clients to verify benefits with their insurance provider.

Our wellness and holistic services are self-pay only:

  • Reiki
  • Yoga
  • Holistic Wellness Sessions
  • Workshops, Groups & Retreats

Many wellness services may still be eligible under your HSA/FSA, depending on your plan.

Yes! You can use HSA/FSA funds for:

  • Mental Health Therapy
  • Wellness Services (plan dependent)

Some plans may require a letter of medical necessity.

If you have out-of-network coverage, you may be eligible for partial reimbursement.
We provide Superbills upon request.

Rates vary by provider, specialty, and service type.
Please contact our office for current rates.

Yes, limited sliding scale appointments are available with select clinicians.

Yes. To honor our clients’ time and our clinicians’ schedules:

  • A 24-hour notice is required. Late cancellations or no-shows will incur a $100 fee

We accept:

  • Cash
  • Credit/Debit Cards
  • HSA/FSA Cards
  • Flexible Spending Cards

Under the No Surprises Act (H.R. 133) — effective January 1, 2022 — healthcare providers are required to give clients who are uninsured or who choose not to use insurance a Good Faith Estimate for the cost of services. Please refer to the Good Faith Estimate section of our website to learn more about your rights and what to expect.

When calling your insurance carrier, ask:

  • Do I have mental health/behavioral health coverage?
  • What is my copay or coinsurance?
  • What is my deductible, and has it been met?
  • Are telehealth sessions covered?
  • Are there session limits?
  • Do I need authorization or a referral?
  • Which clinicians are in-network?

What services are covered by insurance?

We accept insurance for mental health therapy services only, including:
  • Individual Therapy
  • EMDR Therapy
  • Trauma-Focused Care
  • Anxiety & Depression Treatment
  • CBT, DBT, IFS & Other Evidence-Based Modalities

Insurance Plans We Accept:

(Not all clinicians accept every plan.)
  • Anthem Blue Cross Blue Shield
  • Cigna
  • Aetna
  • Husky
  • Magellan
  • United Healthcare
  • Optum
We encourage clients to verify benefits with their insurance provider.

Which services are not covered by insurance?

Our wellness and holistic services are self-pay only:
  • Reiki
  • Yoga
  • Holistic Wellness Sessions
  • Workshops, Groups & Retreats
Many wellness services may still be eligible under your HSA/FSA, depending on your plan.

Can I use my HSA or FSA card?

Yes! You can use HSA/FSA funds for:
  • Mental Health Therapy
  • Wellness Services (plan dependent)
Some plans may require a letter of medical necessity.

Do you offer out-of-network benefits?

If you have out-of-network coverage, you may be eligible for partial reimbursement. We provide Superbills upon request.

What are your self-pay rates?

Rates vary by provider, specialty, and service type. Please contact our office for current rates.

Do you offer sliding scale sessions?

Yes, limited sliding scale appointments are available with select clinicians.

Do you charge for late cancellations or no-shows?

Yes. To honor our clients’ time and our clinicians’ schedules:
A 24-hour notice is required. Late cancellations or no-shows will incur a $100 fee

What forms of payment do you accept?

We accept:
  • Cash
  • Credit/Debit Cards
  • HSA/FSA Cards
  • Flexible Spending Cards

For those who are uninsured or choose not to use their insurance

Under the No Surprises Act (H.R. 133) — effective January 1, 2022 — healthcare providers are required to give clients who are uninsured or who choose not to use insurance a Good Faith Estimate for the cost of services.

Please refer to the Good Faith Estimate section of our website to learn more about your rights and what to expect.

How do I know if my insurance will cover services?

When calling your insurance carrier, ask:
  • Do I have mental health/behavioral health coverage?
  • What is my copay or coinsurance?
  • What is my deductible, and has it been met?
  • Are telehealth sessions covered?
  • Are there session limits?
  • Do I need authorization or a referral?
  • Which clinicians are in-network?

Check Your Benefits:

We have partnered with Mentaya to help clients use their out-of-network benefits to save money on therapy. Use this tool below to see if you qualify for reimbursement for my services.

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I work with Mentaya to help you understand your out-of-network benefits and if eligible, get reimbursed for therapy.
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Still have questions? We’re here to help.

Our Client Care Coordinator can verify your benefits and match you with a provider.

Phone: 860-385-1472

Email: info@healingspringswellness.com

For those who are uninsured or
choose to not use their insurance:

Under the No Surprises Act (H.R. 133 – which will go into effect on January 1, 2022), health care providers need to give clients or patients who do not have insurance or who are not using insurance an estimate of the bill for medical items and services. Please refer to the Good Faith Estimate section of our website to learn more.